Shipping policy

Domestic Shipping

We aim to ship nearly all non-customer orders within 24-48 business hours. Should we be out of stock, we will inform you of any expected delays beyond 5 working days via email or phone. For urgent needs, we encourage contacting our customer service via chat, email, or phone during our business hours to discuss expedited delivery options. Please note, specific shipping or arrival dates cannot be guaranteed.

International Shipping

International customers are liable for all import fees, duties, and taxes. The recipient bears the cost of return shipping for international orders. Due to banking regulations, returns must be sent back to LibertyPetDoor.com within 100 days of the order date. Please reach out to us to obtain a Return Authorization Number and return address.