Info & Policies
Contents
Privacy Policy
LibertyPetDoor.com prioritizes the confidentiality of our visitors and customers, employing stringent measures to protect the data we gather from unauthorized access.We respect your privacy. At Liberty Pet Door®, we are devoted to safeguarding the privacy of our clientele. We have established protocols to secure your personal information, ensuring it remains inaccessible to unauthorized parties.
This Privacy Policy outlines the methods of collection, utilization, and distribution of your personal information upon visiting or conducting a transaction on LibertyPetDoor.com. It also details our adherence to the GDPR (General Data Protection Regulation), effective from May 25th, 2018.
Our commitment extends to the rigorous protection of all personal data under our control, implementing both organizational and technical safeguards to thwart any data breaches.
PERSONAL INFORMATION WE COLLECT
Upon visiting our Site, we automatically gather specific details about your device, including your web browser type, IP address, time zone, and any cookies installed on your device. Furthermore, as you navigate through the Site, we track information on the web pages or products you view, the websites or search queries that led you to our Site, and your interaction patterns with the Site. This collected data is referred to as "Device Information."
We utilize several technologies to collect Device Information:
- "Cookies" are small data files placed on your device or computer, often containing an anonymous identifier. Our website employs a cookie management system that allows you to either consent to or reject the use and storage of cookies on your device or computer.
- "Log files" monitor activities on the Site, capturing data such as your IP address, browser type, Internet service provider, the pages you entered or exited from, and timestamps.
- "Tags" and "pixels" are digital files that track how you engage with the Site.
When you make a purchase or attempt a purchase through the Site, we collect specific information from you, including your name, billing and shipping addresses, payment details (like credit or debit card numbers), email address, and phone number. This information is termed "Order Information."
In this Privacy Policy, "Personal Information" encompasses both Device Information and Order Information.
Understanding Cookies:
Cookies are small pieces of data sent to your computer when you visit a website, which are then returned on subsequent visits. These cookies enable us to recognize you automatically each time you visit our site, allowing for a personalized experience and improved service. Cookies, along with similar browser data such as Flash cookies, are also used for fraud prevention and other purposes. If your browser is set to block cookies from our website, you'll be unable to complete purchases or use certain features, like storing items in your Shopping Cart or receiving personalized recommendations. Therefore, we strongly recommend configuring your web browser to accept cookies from our website to fully benefit from our services.
Enabling Cookies
- Internet Explorer 7.x
- Internet Explorer 6.x
- Mozilla/Firefox
- Opera 7.x
Internet Explorer 7.x
- Start Internet Explorer
- Under the Tools menu, click Internet Options
- Click the Privacy tab
- Click the Advanced button
- Put a checkmark in the box for Override Automatic Cookie Handling, put another checkmark in the Always accept session cookies box
- Click OK
- Click OK
- Restart Internet Explorer
Internet Explorer 6.x
- Select Internet Options from the Tools menu
- Click on the Privacy tab
- Click the Default button (or manually slide the bar down to Medium) under Settings. Click OK
Mozilla/Firefox
- Click on the Tools-menu in Mozilla
- Click on the Options... item in the menu - a new window open
- Click on the Privacy selection in the left part of the window. (See image below)
- Expand the Cookies section
- Check the Enable cookies and Accept cookies normally checkboxes
- Save changes by clicking Ok.
Opera 7.x
- Click on the Tools menu in Opera
- Click on the Preferences... item in the menu - a new window open
- Click on the Privacy selection near the bottom left of the window. (See image below)
- The Enable cookies checkbox must be checked, and Accept all cookies should be selected in the "Normal cookies" drop-down
- Save changes by clicking Ok
UTILIZATION OF YOUR PERSONAL INFORMATION
We utilize the Order Information primarily to process and fulfill any orders you place through the Site. This includes handling your payment details, arranging shipping, and issuing invoices and/or order confirmations. Beyond order fulfillment, we leverage Order Information to:
- Communicate with you directly,
- Dispatch service-related messages via email, SMS, or other methods,
- Establish and oversee your account,
- Address your questions and concerns,
- Conduct screenings of orders for potential risks or fraud, and
- Extend marketing offers and updates to you.
Device Information is employed to enhance site security against potential risks and fraud, notably through the analysis of your IP address. It's also used to refine and optimize our Site by generating insights on how our customers engage with it, and to evaluate the effectiveness of our marketing and advertising strategies.
DISTRIBUTION OF YOUR PERSONAL INFORMATION
We share your data with third parties only to the extent necessary for providing you with our services. This includes email marketing platforms for validating your address, communication agencies for sending order confirmations, and logistics partners for the delivery of your purchases. Payment service providers process your transactions, while credit reference agencies perform identity and credit checks, and debt collection agencies are involved as needed.
Moreover, we may disclose your Personal Information to comply with legal obligations, respond to legal requests, or protect our rights and interests.
YOUR PRIVACY RIGHTS
Right to Access
At any time, you can request details about the personal information Liberty Pet Door® holds on you. Reach out to us, and we will supply you with the requested information via email.
Right to Data Portability
When your personal data is processed automatically with your consent or under a contract, you are entitled to obtain a copy of your data to be transferred to yourself or to another entity. This applies strictly to the information you have provided to us.
Right to Rectification
Should your personal information be incorrect or incomplete, you possess the right to request its correction, including the completion of incomplete data.
Right to Erasure
You can request the deletion of your personal data from our records at any time, with the following exceptions:
- If you are currently engaging with our Customer Service team,
- If you have an outstanding order that hasn't been fully shipped,
- If you have an unpaid debt with Liberty Pet Door®, irrespective of the payment method,
- If there has been suspected misuse of our services within the past four years,
- If your debt has been transferred to a third party in the past three years, or within the last year for accounts of deceased customers,
- If your credit application was declined in the past three months,
- For bookkeeping reasons, any personal data related to your transactions will be retained.
To initiate the deletion of your data, please contact our customer service via email or phone.
Data Retention
Your Order Information and personal details are kept in our records from the time you make a purchase through the Site, until you request their deletion.
Policy Updates
We may revise this privacy policy occasionally to mirror changes in our practices or for other operational, legal, or regulatory reasons.
LibertyPetDoor.com Website Accessibility Policy
Introduction
At LibertyPetDoor.com, we are dedicated to ensuring accessibility for all users, including those with disabilities. This commitment is reflected in our ongoing efforts to provide equal access to our website. Our accessibility policy is dynamic, evolving alongside technological advancements to facilitate continuous education and communication whenever updates occur.
Policy Overview
Our pledge is to guarantee that LibertyPetDoor.com is accessible to everyone. We aim to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as set by the World Wide Web Consortium (W3C). Our objective is to achieve and maintain reasonable compliance with WCAG 2.0/2.1 Level AA standards.
We are committed to distributing electronic documents and multimedia across our web pages in a manner consistent with our accessibility policy.
Scope
This policy applies to:
All official web pages and associated web-based applications.
Web Page Requirements
Following this policy's effective date, all newly created or updated web pages, website templates, and themes will strive to comply with WCAG 2.1 Level AA standards. LibertyPetDoor.com will periodically review its website to ensure adherence to this policy.
Implementation Date
This policy is active from the date of its establishment.
Adoption and Updates
Adoption Date: August 20, 2019
Last Updated: August 20, 2024
LibertyPetDoor.com Online Accessibility Efforts
Our goal is to enable all customers, including those with visual impairments and those who use screen readers, to efficiently access information and transact on our website. To this end, LibertyPetDoor.com is actively investing in efforts to enhance the accessibility of our site.
SHIPPING AND CUSTOMER SERVICE
Domestic Shipping
We aim to ship nearly all non-customer orders within 24-48 business hours. Should we be out of stock, we will inform you of any expected delays beyond 5 working days via email or phone. For urgent needs, we encourage contacting our customer service via chat, email, or phone during our business hours to discuss expedited delivery options. Please note, specific shipping or arrival dates cannot be guaranteed.
International Shipping
International customers are liable for all import fees, duties, and taxes. The recipient bears the cost of return shipping for international orders. Due to banking regulations, returns must be sent back to LibertyPetDoor.com within 100 days of the order date. Please reach out to us to obtain a Return Authorization Number and return address.
Return and Refund Policy
If you're not completely satisfied with your purchase, you're eligible to request a refund within 90 days of receiving your item. To initiate a return, please contact us at (800) 826-2871 or via email to receive a Return Merchandise Authorization (RMA) number. Note that custom-made products are not eligible for return. The RMA number is crucial for accurately processing your return. We request that you use the original packaging for returns and ensure the item is in its original, sellable condition. Returns are processed on Wednesdays and Fridays, excluding holidays, and are typically completed by the next processing day after we receive the return.
For orders shipped internationally, return shipping costs fall on the recipient. All returns must reach LibertyPetDoor.com within 100 days from the order date. Please contact us for an RMA number and the return shipping address.
Restocking Fees and Condition of Returns
- Returns within 30 days are subject to a 15% restocking fee.
- Returns within 60 days are subject to a 20% restocking fee.
- Returns after 90 days are subject to a 35% restocking fee.
- Returns are not accepted after 365 days.
Items returned missing parts, with attached weather-strip, scratched flaps, etc., may be refused or have their refund amount reduced for refurbishment costs. Refurbishment may delay your refund.
Custom-built items or products showing signs of installation or pet use are not eligible for return. If Liberty Pet Door® Pet Doors originally shipped the product to you without charging for shipping, the original shipping cost will be deducted from your refund.
Before returning a pet door due to installation issues, we encourage contacting us for assistance. We offer various tips, tricks, and techniques to resolve any installation challenges you might face.
Warranty Information
Liberty Pet Door® products come with a 3-year warranty covering defects in materials and workmanship under regular use. Our products are 100% designed, engineered, and manufactured in the USA, handcrafted for quality in San Luis Obispo, California.
Should you encounter any defects, we will replace the faulty parts at no charge. This includes issues like incorrect flap sizes, bent or dented frames, or improperly fitted parts.
Customers outside the continental United States are responsible for shipping costs, as well as any applicable duties and taxes, for warranty-covered replacements or services.
3 Year Limited Warranty
Liberty Pet Door® pet doors are also covered by a 3-year warranty against normal wear and tear and manufacturing defects. However, damage due to improper use, installation errors, or chewing is not covered.