Help Center

The shipping time for your pet door or Liberty Pet Door accessory depends on the specific item you've chosen.

Oh no! We totally get how frustrating that must be, and we're really sorry for the mix-up. Please get in touch with our customer service team without delay so we can sort out the error and have the correct pet door delivered to you as quickly as possible.

Don't sweat it! These things happen to the best of us. Just reach out to our customer service team at your earliest convenience, and we'll adjust your order to ensure the correct pet door makes its way to you promptly.

Yes, we do offer various discount codes! Some of these codes may have an expiration date, which you can find where you obtained the code. If there's no expiration date mentioned, feel free to use it whenever you'd like!

We accept a range of payment options for your convenience. You can pay using Visa, MasterCard, American Express, PayPal, and Discover Card.

Oh no, that definitely shouldn't have happened, and we apologize for this oversight. Please reach out to our customer service team right away so we can rectify this issue for you.

Shipping costs vary based on the weight of the pet door you're ordering, the destination it's being shipped to, and the shipping method you choose. You can review and select your preferred shipping option during the checkout process.

All our products are shipped from our warehouse located in San Luis Obispo, California.

We apologize for any inconvenience caused. There might have been an issue with the shipping carrier. Please get in touch with our customer service team immediately, so we can track down your order and get it to you as soon as possible.

We're really sorry about that. Mistakes can happen, and we're here to make it right. Please contact our customer service team at your earliest convenience so we can correct the error.

Delays can occur for various reasons, including inventory shortages or shipping carrier delays. If your order is still being prepared, it's likely we're finalizing the making or packaging. If it's already shipped, there might be delays with the carrier due to external factors. For updates, please reach out to our customer service team.

Orders typically ship within three to five business days. Custom orders or items that are out of stock may take longer to dispatch.

Yes, your order may be subject to delivery and customs fees, which we'll inform you about via email. These fees are determined by your country and are beyond our control.

Shipping rates are based on the total weight of your order, the delivery address, and the shipping speed you select. Orders shipped outside of the United States may incur additional fees.

There could have been a delivery error, or the package might have been lost or stolen. Please contact our customer service team so we can investigate and resolve the issue for you.

Absolutely! We're happy to ship our pet doors to customers around the globe.

To change your shipping address, please contact our customer service team via email or phone, and we'll make the necessary adjustments for you.

Once your order ships, you'll receive a confirmation email with a tracking number. Use this number on the carrier's website to track your shipment's progress.

The recipient is responsible for return shipping costs. If you are not satisfied with your purchase for any reason, please call or email for a Return Merchandise Authorization number (RMA number)...

We apologize for any inconvenience this may cause. It appears there might have been an issue during shipping. Please get in touch with our customer service team immediately so we can resolve the problem for you.

Yes, you can start the return process while your order is still on its way. However, you'll need to wait until the item is delivered before you can return it. Please note, refunds are issued only after we receive the returned item.

To return your pet door, simply reach out to our customer service via email, phone, or chat to begin the process.

We're sorry, but refunds can only be issued to the account used for the original purchase.

To exchange your pet door, you'll first need to return the current one and then place a new order for the model you want. Contact our customer service team to get a prepaid return label and instructions on how to proceed.

Unfortunately, we cannot accept returns or exchanges for custom orders, as these are made specifically to your requirements.

Refunds are processed during business hours. If you've already sent back your return, your refund will be issued once we receive your item and confirm it's in like-new condition.

The Liberty Pet Door comes with a 3-year warranty covering normal wear and tear and manufacturing defects. To claim your warranty, contact our customer service team via email with a photo of your pet door that shows where you are experiencing issues.

We don't offer installation services directly, but we provide resources and guides to help you with the installation process.

For patio doors where the sliders meet in the middle, the installation process remains similar to that for standard sliding doors. You'll need to make one of the sliders stationary to ensure the panel insert is secure and stable. This means you will be able to use and walk through only one of the sliders.

You'll find detailed installation instructions on each product's page on our website.

All Liberty Pet Doors come with a Locking Cover...

All Liberty Pet Door products are proudly made in the United States and shipped from our facility in San Luis Obispo, California.

Your dog's door should be at least 1 inch taller than the highest point on their back. To find the perfect fit, take a look at our measurement guide on how to measure your pet for a door. We also offer a pet door size guide by dog breed for additional help.

For discounts on any bulk orders, please get in touch with our customer service team.

The great news is that there's only one type of flap across all Liberty Pet Doors. Simply purchase a replacement flap in the same size as your current one.

While we suggest measuring your pet for the most accurate fit, we do offer a guide that may help you choose a pet door based on your dog's breed.

Yes, we offer custom sizing for some of our panel inserts to ensure a perfect fit in the tracks you wish to install them into. However, our door mount and wall mount doors are available in standard sizes only.

Most dogs quickly embrace the freedom a pet door offers, but initial training may be needed. If your dog or puppy isn't familiar with using a pet door flap, they'll need a little guidance to get started.

Check out this instructional video on our website for a step-by-step guide on measuring your sliding door track.

Absolutely! You can reach our customer service team at 1-800-826-2871.

There's a chance your order confirmation email was directed to your spam folder. If you can't find it there, don't worry! Just get in touch with our customer service team, and we'll happily resend it to you. To ensure you receive it this time, please add our email address to your contacts to prevent it from being filtered as spam.