Refund policy

If you're not completely satisfied with your purchase, you're eligible to request a refund within 90 days of receiving your item. To initiate a return, please contact us at (800) 826-2871 or via email to receive a Return Merchandise Authorization (RMA) number. Note that custom-made products are not eligible for return. The RMA number is crucial for accurately processing your return. We request that you use the original packaging for returns and ensure the item is in its original, sellable condition. Returns are processed on Wednesdays and Fridays, excluding holidays, and are typically completed by the next processing day after we receive the return.

For orders shipped internationally, return shipping costs fall on the recipient. All returns must reach LibertyPetDoor.com within 100 days from the order date. Please contact us for an RMA number and the return shipping address.

• Restocking Fees and Condition of Returns

• Returns within 30 days are subject to a 15% restocking fee.
• Returns within 60 days are subject to a 20% restocking fee.
• Returns after 90 days are subject to a 35% restocking fee.
• Returns are not accepted after 365 days.

Items returned missing parts, with attached weather-strip, scratched flaps, etc., may be refused or have their refund amount reduced for refurbishment costs. Refurbishment may delay your refund.

Custom-built items or products showing signs of installation or pet use are not eligible for return. If Liberty Pet Door® Pet Doors originally shipped the product to you without charging for shipping, the original shipping cost will be deducted from your refund.

Before returning a pet door due to installation issues, we encourage contacting us for assistance. We offer various tips, tricks, and techniques to resolve any installation challenges you might face.